How do I dispute my invoice?

For all invoices other than per diem invoices (which will be in CARES as of 4/7/25), login to your myACS account. Go to the Financial Section. View the Invoice, select the “Dispute this Invoice” link, select the category and type in your explanation. Per diem invoices in CARES have a dispute button on the invoice. It will take you back to myACS and you will use the existing myACS invoice dispute functionality. myACS will recognize your CARES-created invoice.

What are chartfields?

Chartfields are the accounting codes in Peoplesoft. We need these so we can be paid for our services. Login to your myACS account.  Go to the Financial section, select Manage Chartfields and enter them there.

When does per diem start being billed?

The per diem starts on the effective date of the cage card.

Where do I find copies of my ACS invoices?

For all invoices other than per diem invoices (which will now be in CARES), Login to your myACS account and go to the Financial Section. Animal Order invoices start with “AO”, Breeding Invoices start with “BR”, Special Services invoices start with “SS”. As of 4/7/25 new per diem invoices will be found in CARES and will start with “ACS”. Per diem invoices created in myACS prior to the CARES release will still be viewable in myACS.

How do I split payment for one invoice?

Send an email to: ACS-Payments@research.ufl.edu with the invoice number and how you want the lines split.