Policies> Invoice Contestation Policy
1 PURPOSE
The purpose of this policy is to outline the procedure for contesting an Animal Care Services invoice.
2 SCOPE
This policy applies to anyone contesting an invoice that is using animals in Animal Care Services (ACS) facilities.
3 POLICY
3.1 When an invoice goes out, the investigator will have 30 days to pay it in full.
3.2 An investigator will have 45 days from the invoice issue date to contest the bill.
3.2.1 If an adjustment is deemed appropriate, it will be done via credit or debit memos.
3.2.2 Even if an investigator plans on contesting the bill, it must still be paid by its deadline.
3.3 If an invoice is past due more than 30 days, the investigator’s account with ACS will be placed on hold; animal orders will not be accepted, cage card requests will be denied and all services other than basic husbandry will be suspended until the bill is paid.
3.4 Checks returned for insufficient funds will be charged a $35 administrative fee to recapture administrative costs.
3.5 All University of Florida – based Laboratories (those associated with a College or U of F Department) must provide a chartfield string for ACS charges.
3.5.1 Non-UF customers will need to contact ACS Accounting staff to set up a payment method before services can be rendered.
3.6 It is the responsibility of each laboratory to ensure that ACS fiscal operations have on file a valid chartfield string for each active protocol.
